Frequently Asked Questions
Find answers to common questions about TOCOBO products and your orders
Are TOCOBO products vegan and cruelty-free?
Yes, TOCOBO is a vegan-certified brand. We do not test on animals and avoid all animal-derived ingredients in our formulations.
How can I check the expiration date of my product?
The expiration date is printed on the bottom of the container or the crimp of the tube in YYYY.MM.DD format.
Is the Bio Watery Sun Cream suitable for sensitive skin?
Absolutely. Our Bio Watery Sun Cream is hypoallergenic and formulated to provide deep hydration without irritating sensitive skin types.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a tracking number via email once your package departs our warehouse.
Can I use multiple discount codes on one order?
Only one promotional code can be applied per order. However, codes can be used in conjunction with items already on sale unless otherwise specified.
Do you offer international shipping?
The TOCOBO US Official Store currently ships exclusively within the United States and its territories.